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Sale Terms

PAYMENT

We offer bank transfer / prepayment.

All banking transactions are made through our bank based in Slovenia.

WATCHPA reserves the right to request a deposit payment at the time the customer places an order, in the case the watch is not in stock and not ready to be shipped. The deposit is confirmatory of purchase, if the customer decides non to buy the watch, the deposit will not be returned.

SHIPPING

All the shipments are carefully handled by international couriers:

  • DHL
  • UPS
  • TNT

As soon as a watch is despatched to the courier, you will be informed by email of the tracking number so you can track the shipment online at any time.

The courier offers a worldwide service and shipping times depending on the destination, we do not guarantee for them and we disclaim any liability related there to.

All shipments are fully insured by WATCHPA with an International Assurance and the tarif is 50€ for European Union and 100€ outside European Union.

We can offer also special services for high value items. The cost of the services will be quoted according to the purchased goods.

Please note that Slovenia IS part of the EU. Therefore, European customers who buy from us don’t have to pay any taxes or import duties in their EU country.

RETURN / REFUND POLICY

If you need a full refund or exchange an item, be sure to follow these item condition guidelines:

  • The return will be processed within 48hours after receipt (this is determined from tracking delivery reported by our courier)
  • Photos of the item would be helpful for documenting the condition of the item you bought and received
  • Items should be returned using a traceable shipping method. Shipping costs will not be refunded.
  • All product packaging (boxes, manuals, warranty cards, all stickers attached, etc..) and certificates of authenticity must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

IMPORTANT NOTE: items exclusively ordered on request cannot be refund or exchange

APPLICABLE LAW – COMPETENT COURT

These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website shall be governed by Slovenian law.